One booking. Six moving parts. Zero confusion.
Logistics platforms are only as good as the moment things get complicated — a driver goes offline, a payment fails, a customer cannot find their parcel. Here is exactly what happens inside Logisticos when a delivery is placed, so you know the guardrails are there before you need them.
Step 1 — The customer gets an instant quote
When a customer fills in the pickup and drop-off address, the pricing engine calculates a fare in real time. It checks your zone pricing table first (if you have configured manual pricing rules), then calls Google Maps or OpenRoute for a road distance, and falls back to Haversine straight-line distance if no API keys are set. The customer sees a transparent breakdown — base fare, distance charge, vehicle type — before confirming anything.
Step 2 — Payment is captured
The booking triggers a Paystack payment page. Once the transaction is verified by Paystack webhook, the order status moves from pending to confirmed and the customer receives a booking confirmation with their tracking number via WhatsApp, SMS, or email.
Step 3 — Dispatch assigns a driver
The admin or dispatch team opens the Dispatch board and assigns an available driver to the order. The driver receives a job notification and the pickup details appear on their driver dashboard. Drivers can accept and mark themselves as heading to pickup.
Step 4 — The warehouse picks and packs (if applicable)
For vendor-stocked items, the warehouse team receives a pick list automatically. Staff mark items as picked and packed, and the order moves to ready-for-collection status before the driver arrives.
Step 5 — Live tracking for the customer
Once the driver picks up the parcel, the order status updates to in transit. The customer can follow the live timeline at any point using their tracking number — no app required, just the public tracker page.
Step 6 — OTP-secured delivery confirmation
At the door, the customer shares a one-time PIN with the driver to confirm receipt. The driver submits the OTP, the order marks as delivered, a delivery log entry is created, and the vendor wallet is credited automatically after the platform fee deduction.
Every step is logged. Every exception is visible.
Admins and support agents can see the full audit trail for any order — every status change, every notification sent, every payment event — from a single screen. When something goes wrong, the answer is already in the log.
Start your free account and run your first booking in under 10 minutes.